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Geschaltet: Samstag, 20 August 2016, 7:19

Contact No. +49 231 98953035

Description:
YOUR TASKS
As a Senior Service Engineer, you will monitor incoming platform incidents and service requests in 24x7 shift operation. You will be the first point of contact for incidents and maintenance topics for the Microsoft Cloud hosted by Deutsche Telekom AG. You will thus strengthen the collaboration with our partner Microsoft and at the same time be part of one of THE strategic future projects in the Telekom Group.

You will take on the following challenging tasks:
Preselection of incoming Microsoft Cloud incidents by assessing the impact on operations
Clearance of errors using tools such as Microsoft Network Monitor (Netmon) and Microsoft Windows Debugger (Windbg)
Approval and monitoring of access and assistance requests as part of troubleshooting and damage reduction
Effective execution of security checks and fundamental support in ensuring compliance in the supported systems (active involvement in audits)
Active escalation management for incidents
YOUR PROFILE
You have completed vocational training in IT, system integration or system electronics, or a university degree (Bachelor/Master/Diploma). You also have at least 3 years' practical experience in Microsoft server technologies and in the fields of audits for IT systems, IT security or compliance.

In addition, you demonstrate to us that you have the following knowledge and experience:
Very good knowledge of Windows/Active Directory (AD, DHCP, IIS, DNS, Hyper-V)
Very good knowledge of Azure or Office 365
Sound experience in relevant script and programming languages (PowerShell, JavaScript, Python, C, VBScript, etc.)
Extensive understanding of TCP/IP basics (DNS, FTP, SSH, ACL, VLAN, DMZ)
Advanced knowledge of security concepts with regard to firewalls, scanning, patching, etc.
Project management experience
Good to very good command of written and spoken English
Knowledge of German is an advantage (but not absolutely necessary)
Willingness to work a 24x7 shift and continuously further your training

• Ort Berlin

• ID-Nr. für das Inserat: 4401429 deutschland
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